# Is Gorgias down?

**No.** Gorgias is up and running. All 26 Gorgias components report normal operation.

Checked 16:48 UTC on 25 Oct 2026 (Shoptest reads status.gorgias.com every 30 minutes).
Source: https://status.gorgias.com/
Page: https://status.shoptest.ai/gorgias

Gorgias is a helpdesk for online stores. Shopify stores use it for live chat, email support and support automation.

## Components

- Automate: Operational
- Helpdesk: Operational
- Helpdesk Integrations: Operational
- Helpdesk Clusters: Operational
- Help Center: Operational
- Infrastructure & Cloud: Operational
- Website: Operational
- Convert: Operational
- Chargebee API (US): Operational
- Chargebee API (EU): Operational
- Chargebee API (AU): Operational
- Chargebee Admin Console (US): Operational
- Chargebee Admin Console (EU): Operational
- Chargebee Admin Console (AU): Operational
- Chargebee Accounting Services: Operational
- Chargebee Reporting and Analytics: Operational
- Chargebee RevRec Portal: Operational
- Chargebee Anrok: Operational
- Chargebee Webhooks (US): Operational
- Chargebee Webhooks (EU): Operational
- Chargebee Webhooks (AU): Operational
- Chargebee Email Notifications (US): Operational
- Chargebee Email Notifications (EU): Operational
- Chargebee Email Notifications (AU): Operational
- Aircall Inbound Calls: Operational
- Aircall Outbound Calls: Operational

## Last 90 days

Uptime: 91.05% (share of the last 90 days with no problem reported on the official status page, maintenance included).

Recent issues:
- 5–13 Oct: Partial outage, 6.8 days
- 30 Sep – 1 Oct: Degraded performance, 16 h
- 19 Sep: Maintenance, 2 h
- 15 Sep: Degraded performance, 30 min
- 8 Sep: Degraded performance, 30 min

## Questions

### Is Gorgias down right now?

No. As of 16:48 UTC on 25 Oct 2026, Gorgias's official status page reports all 26 components operational.

### Where is Gorgias's official status page?

At status.gorgias.com. Shoptest reads it every 30 minutes and keeps the history shown on this page.

### Is it Gorgias, or is it my store?

If this page shows Gorgias as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

### How do I get alerted when Gorgias goes down?

Install Shoptest from the Shopify App Store and turn on Gorgias in App status. You get an email or Slack message the moment Gorgias reports a problem, and another when it recovers.

## Get alerted

Shoptest watches Gorgias and the other apps a Shopify store runs on, alerts by email or Slack the moment one reports a problem, and tests the store's checkout around the clock. Install: https://apps.shopify.com/shoptest?utm_source=status.shoptest.ai&utm_medium=referral&utm_campaign=app_status&utm_content=markdown-gorgias