# Is Loox down?

**No.** Loox is up and running. All 4 Loox components report normal operation.

Checked 16:48 UTC on 25 Oct 2026 (Shoptest reads status.loox.app every 30 minutes).
Source: https://status.loox.app/
Page: https://status.shoptest.ai/loox

Loox collects photo and video reviews for Shopify stores and shows them in review widgets.

## Components

- Widgets: Operational
- Merchant Admin: Operational
- Images: Operational
- API: Operational

## Last 90 days

Uptime: 100.00% (share of the last 90 days with no problem reported on the official status page, maintenance included).

Recent issues:
- None in the last 90 days.

## Questions

### Is Loox down right now?

No. As of 16:48 UTC on 25 Oct 2026, Loox's official status page reports all 4 components operational.

### Where is Loox's official status page?

At status.loox.app. Shoptest reads it every 30 minutes and keeps the history shown on this page.

### Is it Loox, or is it my store?

If this page shows Loox as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

### How do I get alerted when Loox goes down?

Install Shoptest from the Shopify App Store and turn on Loox in App status. You get an email or Slack message the moment Loox reports a problem, and another when it recovers.

## Get alerted

Shoptest watches Loox and the other apps a Shopify store runs on, alerts by email or Slack the moment one reports a problem, and tests the store's checkout around the clock. Install: https://apps.shopify.com/shoptest?utm_source=status.shoptest.ai&utm_medium=referral&utm_campaign=app_status&utm_content=markdown-loox