# Is Smile.io down?

**No.** Smile.io is up and running. All 7 Smile.io components report normal operation.

Checked 16:48 UTC on 25 Oct 2026 (Shoptest reads status.smile.io every 30 minutes).
Source: https://status.smile.io/
Page: https://status.shoptest.ai/smile-io

Smile.io runs loyalty and rewards programs for Shopify stores: points, referrals and VIP tiers.

## Components

- Smile Admin: Operational
- REST API: Operational
- Storefront Components: Operational
- Points & Activity Processing: Operational
- Customer Notifications: Operational
- Reports & Analytics: Operational
- Apps & Integrations: Operational

## Last 90 days

Uptime: 99.39% (share of the last 90 days with no problem reported on the official status page, maintenance included).

Recent issues:
- 24–25 Sep: Partial outage, 13 h

## Questions

### Is Smile.io down right now?

No. As of 16:48 UTC on 25 Oct 2026, Smile.io's official status page reports all 7 components operational.

### Where is Smile.io's official status page?

At status.smile.io. Shoptest reads it every 30 minutes and keeps the history shown on this page.

### Is it Smile.io, or is it my store?

If this page shows Smile.io as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

### How do I get alerted when Smile.io goes down?

Install Shoptest from the Shopify App Store and turn on Smile.io in App status. You get an email or Slack message the moment Smile.io reports a problem, and another when it recovers.

## Get alerted

Shoptest watches Smile.io and the other apps a Shopify store runs on, alerts by email or Slack the moment one reports a problem, and tests the store's checkout around the clock. Install: https://apps.shopify.com/shoptest?utm_source=status.shoptest.ai&utm_medium=referral&utm_campaign=app_status&utm_content=markdown-smile-io