Is Tidio down?

No. Tidio is up and running.

All 14 Tidio components report normal operation.

Checked (15:48 UTC, every 30 min) · Source: status.tidio.com

Tidio combines live chat and an AI chatbot for Shopify stores.

Tidio components

Right now
  • Agent DashboardOperational
  • Chat widgetOperational
  • Lyro AIOperational
  • FlowsOperational
  • Ticketing SystemOperational
  • Web & Desktop applicationOperational
  • APIOperational
  • WebSocketOperational
  • Shopify API & MobileOperational
  • Shopify Third party servicesOperational
  • Home PageOperational
  • Meta — Whatsapp IntegrationOperational
  • Meta — Facebook integrationOperational
  • Meta — Instagram IntegrationOperational

Last 90 days

Uptime

100.00%

Daily status from status.tidio.com, checked by Shoptest.

  • Operational
  • Maintenance
  • Degraded performance
  • Partial outage
  • Major outage
  • No data

Recent issues

No issues in the last 90 days.

Tidio is up. Will you know when it isn't?

Shoptest watches Tidio and the other apps your store runs on, and tells you the moment one starts failing. It also tests your checkout around the clock, so you hear about problems before your customers do.

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What breaks on your store when Tidio is down

  • The chat widget may not load on your storefront.
  • Incoming messages and tickets can arrive late.
  • Agents may not be able to reply from the helpdesk.
  • Automations and chatbot replies can stop.

What to do

  1. Check this page and status.tidio.com to confirm the problem is on Tidio's side.
  2. Open your storefront and check the chat widget.
  3. Point customers to email while chat is down.
  4. When it's back, check for messages that arrived during the outage.

Tidio status: questions

Is Tidio down right now?

No. As of 15:48 UTC on 25 Oct 2026, Tidio's official status page reports all 14 components operational.

Where is Tidio's official status page?

At status.tidio.com. Shoptest reads it every 30 minutes and keeps the history shown on this page.

Is it Tidio, or is it my store?

If this page shows Tidio as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

How do I get alerted when Tidio goes down?

Install Shoptest from the Shopify App Store and turn on Tidio in App status. You get an email or Slack message the moment Tidio reports a problem, and another when it recovers.

How Shoptest checks

Every 30 minutes Shoptest reads each app's official status page and records what it reports, component by component. Uptime is the share of the last 90 days in which the page reported no problem of any kind, maintenance included. Shoptest doesn't add measurements of its own: when an app reports a problem late, this page shows it late too. More about app status in Shoptest.