# Is Tidio down?

**No.** Tidio is up and running. All 14 Tidio components report normal operation.

Checked 16:48 UTC on 25 Oct 2026 (Shoptest reads status.tidio.com every 30 minutes).
Source: https://status.tidio.com/
Page: https://status.shoptest.ai/tidio

Tidio combines live chat and an AI chatbot for Shopify stores.

## Components

- Agent Dashboard: Operational
- Chat widget: Operational
- Lyro AI: Operational
- Flows: Operational
- Ticketing System: Operational
- Web & Desktop application: Operational
- API: Operational
- WebSocket: Operational
- Shopify API & Mobile: Operational
- Shopify Third party services: Operational
- Home Page: Operational
- Meta — Whatsapp Integration: Operational
- Meta —  Facebook integration: Operational
- Meta — Instagram Integration: Operational

## Last 90 days

Uptime: 100.00% (share of the last 90 days with no problem reported on the official status page, maintenance included).

Recent issues:
- None in the last 90 days.

## Questions

### Is Tidio down right now?

No. As of 16:48 UTC on 25 Oct 2026, Tidio's official status page reports all 14 components operational.

### Where is Tidio's official status page?

At status.tidio.com. Shoptest reads it every 30 minutes and keeps the history shown on this page.

### Is it Tidio, or is it my store?

If this page shows Tidio as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

### How do I get alerted when Tidio goes down?

Install Shoptest from the Shopify App Store and turn on Tidio in App status. You get an email or Slack message the moment Tidio reports a problem, and another when it recovers.

## Get alerted

Shoptest watches Tidio and the other apps a Shopify store runs on, alerts by email or Slack the moment one reports a problem, and tests the store's checkout around the clock. Install: https://apps.shopify.com/shoptest?utm_source=status.shoptest.ai&utm_medium=referral&utm_campaign=app_status&utm_content=markdown-tidio