Is Smile.io down?

No. Smile.io is up and running.

All 7 Smile.io components report normal operation.

Checked (15:48 UTC, every 30 min) · Source: status.smile.io

Smile.io runs loyalty and rewards programs for Shopify stores: points, referrals and VIP tiers.

Smile.io components

Right now
  • Smile AdminOperational
  • REST APIOperational
  • Storefront ComponentsOperational
  • Points & Activity ProcessingOperational
  • Customer NotificationsOperational
  • Reports & AnalyticsOperational
  • Apps & IntegrationsOperational

Last 90 days

Uptime

99.39%

Daily status from status.smile.io, checked by Shoptest.

  • Operational
  • Maintenance
  • Degraded performance
  • Partial outage
  • Major outage
  • No data

Recent issues

  • Partial outage · 13 h

Smile.io is up. Will you know when it isn't?

Shoptest watches Smile.io and the other apps your store runs on, and tells you the moment one starts failing. It also tests your checkout around the clock, so you hear about problems before your customers do.

Install on Shopify Scan my store

Installs in one click. No card needed.

What breaks on your store when Smile.io is down

  • The rewards widget or loyalty page may not load.
  • Customers may not earn or redeem points on new orders.
  • Referral links and reward discount codes can fail.
  • Reward emails can go out late.

What to do

  1. Check this page and status.smile.io to confirm the problem is on Smile.io's side.
  2. Open your storefront and check the rewards widget.
  3. If customers report missing points, note the orders and check them after recovery.
  4. When it's back, check that points for recent orders were credited.

Smile.io status: questions

Is Smile.io down right now?

No. As of 15:48 UTC on 25 Oct 2026, Smile.io's official status page reports all 7 components operational.

Where is Smile.io's official status page?

At status.smile.io. Shoptest reads it every 30 minutes and keeps the history shown on this page.

Is it Smile.io, or is it my store?

If this page shows Smile.io as operational but your store still has problems, the cause is more likely a theme change, another app or your store's settings. Shoptest's checkout tests and error monitoring are built to find that.

How do I get alerted when Smile.io goes down?

Install Shoptest from the Shopify App Store and turn on Smile.io in App status. You get an email or Slack message the moment Smile.io reports a problem, and another when it recovers.

How Shoptest checks

Every 30 minutes Shoptest reads each app's official status page and records what it reports, component by component. Uptime is the share of the last 90 days in which the page reported no problem of any kind, maintenance included. Shoptest doesn't add measurements of its own: when an app reports a problem late, this page shows it late too. More about app status in Shoptest.